Refund Policy:
We at Parasite Purge Botanicals are committed to ensuring customer satisfaction with every purchase. Our refund policy is designed to address various scenarios while maintaining fairness and transparency for both parties involved.
Refund Eligibility: We offer refunds exclusively in the event of damaged packages upon delivery. Refunds will not be issued for products that customers no longer desire or require.
Refund Request Process: To initiate a refund request, customers must first contact our dedicated support team before returning any items. Our team will assess the eligibility for a refund, which may necessitate providing photographic evidence of the damaged product, documenting the condition of the packaging upon receipt, and furnishing a comprehensive description of the issue encountered.
Late Delivery Refunds: Refund requests attributable to late delivery are beyond our direct control. We diligently dispatch orders promptly, but delivery times are contingent upon the destination and the efficiency of the chosen delivery provider. Customers are advised that refunds for late deliveries may take up to 30 days to process.
Refund Options: Refunds may be issued in the form of an exchange for a product of equal value or as credit on our website, depending on the customer's preference and product availability.
Partial Refunds: Partial refunds are not offered under any circumstances.
Cancellation Policy: Cancellations are only accepted if requested prior to the package being shipped. Once the package is prepared for dispatch, cancellations cannot be accommodated. Customers are encouraged to reach out to our support team promptly in case of cancellation requests.
Exchanges: Exchanges are not part of our refund policy. Customers seeking a different product are advised to proceed with a refund request as outlined above and then place a new order for the desired item.
Contact for Refund Requests: Prior to requesting a refund, customers are kindly requested to contact our support team via email or live chat for further instructions and assistance with the process.
Policy Modifications: Our company reserves the right to update, modify, or amend this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By engaging with our services and making a purchase, customers acknowledge and agree to abide by the terms outlined in this refund policy.
